REGISTRATION INFORMATION
Is there a fee for registration?
There is no fee and the MWC Kigali 2024 event is free to attend.
Invited attendees and VIPs should register using the code provided to ensure that your pass is activated with the right levels of access to programmes and areas.
Can I register onsite?
All attendees must register to attend before they arrive and all registrations must be completed online, before arriving at the venue. To start your registration please visit GSMA’s website.
Is there a minimum age to attend MWC Kigali?
Yes. The minimum age required to attend the event is 16 years of age howeverGSMA acknowledges that there may be certain circumstances in which an attendee has to bring an individual younger than 16 years of age i.e. a minor. Should an attendee be required to bring a minor to the event they must request approval from GSMA (approval is at GSMA’s sole discretion) prior to entering the event (please click here to submit the form). The approval process can take up to 72 hours and any onsite requests may significantly delay your entry to the event so you are encouraged to make all requests in advance.
Before deciding to bring a minor to the event, attendees should be aware that the event environment may not be suitable for all minors due to:
- Large crowds
- Loud noises and music
- Significant visual stimulation (including bright lights, large screens and demonstrations)
Should you decide to still bring a minor to the Event we are committed to providing you and your minor with a safe experience.
All attendees that bring a minor to the event must accompany the minor at all times and is responsible for ensuring both the minor’s safety and the minor’s compliance with all rules and regulations, including all health and safety protocols. Attendees are asked to help maintain a professional, disturbance-free environment. For safety reasons, minors are not permitted entry to the Event venue during build-up and dismantling. No exceptions are provided.
I am having problems with my code, what can I do?
Check the error message when applying your code. The code may have expired or it may be a code that can only be used in certain circumstances such as upgrades.
If you are still not sure, please contact the person who sent you the code for assistance.
If it is confirmed that your code is valid, please contact the GSMA team at [email protected].
Can I register for more than one person?
You can only register in full for your own pass. All attendees MUST register/log into their account and provide the mandatory personal information required. Attendees will be refused entry to the event if this information has not been provided, and verified before they arrive at the event venue.
How can I register as a Speaker?
If you have been confirmed as a speaker at the event, please check with the person who confirmed your attendance for details on how to register.
Can I register at the venue?
GSMA do not provide registration desks at the event venue and so anyone needing to register onsite would need to use their own mobile device.
Is there a registration deadline?
Registrations can be made until the closing date / time of the event, however to speed up your arrivals process, please ensure that you register before arriving at the event venue.
ID COLLECTION & PHOTO UPLOAD
Why are you collecting attendee ID and passport photo?
To comply with local security requirements during the registration process you will be requested, to provide the following information (i) Document Type, (ii) Passport/Republic of Rwanda National ID Number, (iii) first and last name on your government issued ID document, and (iv) upload a passport photo.
What forms of ID can I use to register?
Only valid passports or a Rwanda National ID card will be accepted to complete your registration to attend the event.
How can you ensure the security of my personal data?
The GSMA has commissioned a third-party penetration test and systems audit to ensure the security of all personal information.
To whom is my ID data and photo disclosed?
Your personal data will only be disclosed to the Ministry of Information and Communication Technology, Rwanda strictly for the limited purpose of ensuring security at the event.
For how long is my ID data and photo stored?
All passport and / or national ID data and photos will be deleted from GSMA’s registration system, seven days after the last day of the event.
Do I need to bring the same document I used during registration?
Yes, you will be required to bring the same document used for registration, before entering the event venue. Security checks will be performed at the venue before entry to the venue is granted.
MY REGISTRATION ACCOUNT
How do I reset my password?
If you have forgotten your password, you can reset it by visiting the registration website, clicking on the "Sign In" button and then the "Forgot Password" link. You will receive a password reset email.
If you think you have not received it, please check your junk / spam folders for the email.
Why am I not receiving any communications?
There are many factors why emails may not be received and it is probably down to the individual mail server settings or the spam filtering used by your company. Please check your spam folder and contact the IT department of your company to ask them to whitelist this email address: [email protected]
How can I add an alternative email address to my registration?
You can opt to add an additional email address during the registration process, or you can log back into your registration account and update your contact information.
You will receive copies of your registration emails (except password reset or visa support letter) to this additional email address.
How can I change my contact information?
If any of your information has changed, you will need to log back into your account and edit the contact information section. Please note, you will not be able to change your email address.
How can I stop receiving GSMA emails?
If you wish to manage other emails that the GSMA may send to you, please access the Email Preference Centre to manage your opt-in choices.
VENUE ACCESS
What do I need to access the venue for the event?
All attendees will need an active Digital Access Pass to enter the venue. Please see the Digital Access Pass section for more details.
Do you have badges?
All attendees will be able to collect a networking badge for use once in the venue. This badge is not permitted to be used for access.
GSMA strongly advises you to collect your badge on either Sunday, 27 October 2024 or Monday, 28 October 2024 between 9:00 – 18:00 (local time) to avoid queues.
Please click here for more information.
DIGITAL ACCESS PASS
What is Digital Access Pass?
You will be required to present your Digital Access Pass at the counter to collect your printed badge. Your Digital Access Pass contains the same information as a badge and includes a QR code. It will be accessible on the MWC Series App and from the registration system from the “Attendee Reg Home Page” shortly before the event.
All attendees will need to show their Digital Access Pass on arrival at the event venue.
Where can I find my Digital Access Pass?
Your Digital Access Pass can be accessed via the MWC Event Series App.
When will the Digital Access Pass be available?
The Digital Access Pass will be available from Sunday, 27 October 2024 for all visitors.
Do I need my Digital Access Pass inside the venue?
Your Digital Access Pass can also be used for entry into sessions within the event venue as well as lead retrieval.
My battery has run out and I cannot use my phone?
You will need to charge your phone and ensure you can access the MWC Event Series App before you can enter the venue. Alternatively, you can log in to your registration account from any type of device (e.g. tablet) and display the pass from there.
My device is not working / lost / stolen, how can I get in?
You will need a device – phone, tablet, laptop – to be able to access your registration account and display your Digital Access Pass.
Is there any other way for me to access my Digital Access Pass?
If you are unable or do not wish to download the MWC Event Series app, you can access your Digital Access Pass from the home page of your registration account.
MWC SERIES EVENT APP
What is MWC Series Event APP?
The MWC Series App offers an immersive experience, bringing the excitement and innovation of #MWC directly to your fingertips. Seamlessly manage your agenda, network and delve into inspiring content at your convenience. In line with our dedication to enhancing networking opportunities, attendees can now connect with all participants across the MWC events series and M360 events series for 9 months, enabling you to 'network like a pro within the GSMA events community' and extending the value of your participation well beyond the event's duration.
Discover exhibitors, receive valuable recommendations, and tailor your MWC Kigali experience to suit your preferences. With the MWC series app as your companion, immerse yourself in a melting pot of mobile experiences and technological innovations, all conveniently accessible from the palm of your hand.
The app is the fastest and most efficient way to enter the show. You’ll use it to get your Digital Access Pass, ensuring a smooth and streamlined entry process.
How can I network with the MWC Event Series App?
If you opt-in to networking in the MWC Event Series App, your profile becomes visible to others who have also opted-in to networking. You will be able to search, view and message attendees from a range of GSMA events, including other MWC events and M360 events. Likewise, others will be able to contact you. For further details see our networking FAQs.
How do I get the MWC Event Series App?
Download MWC Series APP now:
I can't login to the MWC Event Series App?
Your login details are the same details that you used for your registration account. If you have forgotten your password, please go to your registration account and follow the instructions to reset your password via the login button.
I can't download the MWC Event Series App?
If you are unable to download the app from any of the available stores, you can access your Digital Access pass from your registration account. However, if you can download the app, please do so.
NETWORKING
What is enhanced networking?
GSMA offers a curated networking service which proactively facilitates introductions between like-minded event attendees. If you opt-in to enhanced networking, we may use your professional profile to match you with an organisation who has expressed an interest in meeting people like you. If your profile matches their areas of interest, we will ask if you would like to be introduced to them. If you say yes, we will facilitate the introduction. If you say no, an introduction will not take place and your personal details will not be shared with the organisation.
Who can I network with?
You can network with other GSMA event attendees who have also opted-in to networking. This includes attendees from other MWC and M360 events.
How do I opt-in?
You can opt-in to enhanced networking when registering for the event or via the MWC Event Series app.
How long can I use the networking function for?
You can use the networking function for up to 9 months after the event. If you attend another GSMA event, the 9-month time-limit will reset from the last GSMA event you attended.
Can I opt-out of networking?
Yes, you can opt-out at any time by disabling the networking function within the app or by logging into your registration account and accessing the networking section.
Can I prevent other users from messaging me on the app?
Yes, you can block users on the app. If you block another user, they will not be able to interact with or message you. GSMA provides a positive, harassment-free event experience for all event attendees. If you are subject to inappropriate conduct or made to feel unsafe, please email [email protected]. For more information, see our Attendee Terms and Conditions.
What happens if I decline an invitation to connect?
If you do not wish to meet an organisation, we GSMA will not share your details with them and no introduction will be made. They will not know that you declined their invitation.
How do I opt-out?
You can opt-out at any time by logging into your My MWC account and disabling the enhanced networking service. Once you opt-out, your profile will no longer be visible in the system and you will not be contacted for any introductions.
Can I use my networking badge to enter the event venue?
No, networking badges are not permitted for event venue access. All attendees are required to show their Digital Access Pass either via the MWC Event Series App or from their registration account for entry.
DATA PRIVACY
What information do I need to provide to register for the MWC Kigali event?
All attendees will might be required to provide the following personal data during the registration process:
a. Global Event’s account profile:
- Full name;
- Email address;
- Gender;
- Address; and
- Phone number.
- Company name;
- Job title;
- Job level;
- Area of responsibility;
- Company industry type;
- Areas of interest related to the event topics; and
- Networking profile photo.
b. ID Collection:
- Passport or Rwanda National ID number
- Full name
- Passport
Who will access and process my personal data during the registration process?
In addition to GSMA (the owner and organiser of the event) as data controller, your data will also be processed by the following third parties as part of the registration process:
- Jemex Ideas Co;
ID information:
- the Ministry of Information and Communication Technology, Rwanda
For more information on how we process your personal data, please see our privacy notice.
Where will my personal data be stored?
Attendee personal data will be stored on servers located in the European Economic Area (EEA). Whilst any and all biometric data processed as part of an attendee choosing to automatically validate their ID will only be accessed from within the EEA, non-biometric data submitted as part of the registration process may, on occasion, be accessed from outside of the EEA as part of administering the event registration process.
When will my personal data be deleted?
Your personal data will be deleted as follows:
a) Global Event’s account profile: This will be deleted after 12 months from the last time you logged in/accessed your Global Event’s account.
b) All passport and / or national ID data and photos will be deleted from GSMA’s registration system, seven days after the last day of the event.
EXHIBITORS
Online Exhibitor Manual (OEM)
Exhibitors can access the Online Exhibitor Manual (OEM) through this link.
Exhibitor & Partner Invitation System (E&P)
The GSMA Exhibitor & Partner Invitation System (“E&P System”) is, for the first time, available to MWC Kigali 2024 exhibitors. The system will go live in mid-September. This system allows you to send out invitation, issue codes and track the registration status of your guests and staff. A user guide is available for download in the E&P System.
How can I access to the E&P system?
An account login email will be sent to the registration coordinator of your company. If you need to change the registration coordinator, please log in to the Online Event Manual (OEM) and click on ‘My 'Account’ – ‘Add Contacts’ – ‘Registration co-ordinator’ and click Edit.
Exhibitor Access
GSMA encourages those who are overseeing exhibition stand space, to set up in advance of the event and arrive at the event venue ahead of the attendees.
The registration desk will be open from 7:30am (local time) each day to allow early access for contractors and exhibitors. Other pass types will have access to the venue each day from 8:00am (local time).
Show Opening Times
Dates
(Local) Times
Tuesday, 29 October 2024 08:00 to 18:00
Wednesday, 30 October 2024 08:00 to 17:30
Thursday, 31 October 2024 08:00 to 17:30
VISA AND TRAVEL
Do I require a visa to enter Rwanda?
Citizens of countries who are members of the following international organizations; African Union, Commonwealth and La Francophonie can gain a visa upon arrival and are waived visa fees for a visit of 30 days.
Citizens of East African Community Member States shall be issued a pass/entry visa free of charge upon arrival to stay for the period of six months.
Citizens of the following countries can be granted a 90-day visa free of charge upon arrival: Angola, Benin, Central African Republic, Chad, Cote d’Ivoire, Democratic Republic of Congo, The Federation of Saint Christopher and Nevis, Ghana, Guinea, Indonesia, Haiti, Mauritius, Philippines, Senegal, Seychelles, Sierra Leone, Sao Tome and Principe, Singapore and the state Qatar.
Citizens of all countries that are not visa exempt also have the option to submit an application online or at the Rwanda Diplomatic Missions of the country of residence before departure. Those applying online have the option to pay online or upon arrival. There is no single affiliated Agent that is authorised to apply for visa on your behalf. Such Agents may mislead you and charges more than the required visa fees.
The visa fees must not exceed 50 USD for a single entry visa or 70 USD for multiple entry. For further information, please refer here Visa on Arrival (migration.gov.rw)