Closing the Trust Gap in Telco & Mobile Money Ecosystems

Closing the Trust Gap in Telco & Mobile Money Ecosystems

How Biometrics and AI-Powered Compliance Are Stopping SIM Fraud, MoMo Impersonation, and Agent Collusion

Fraud, impersonation and weak compliance controls continue to undermine trust in Africa’s telecom and mobile money ecosystems. From SIM registration loopholes to agent collusion in MoMo transactions, these vulnerabilities not only drive financial losses but also expose operators to regulatory penalties and erode customer confidence.

This session will explore how biometrics and AI-powered compliance tools are transforming the way telcos secure their agent networks and digital financial services. 

Attendees will gain insights into the following:

• The scale and evolving nature of SIM fraud, MoMo impersonation, and agent-level collusion.
  
  
• How biometric identity assurance creates real proof of presence across SIM registration, mobile money, and other agent-facing platforms.
  
  
• The role of AI in detecting anomalies, enforcing blacklists, and ensuring regulatory compliance in real time.
  
  
• Practical case studies on how operators are deploying these technologies to restore trust, protect revenues, and comply with strict KYC mandates.
  
  

This talk is designed for telecom executives, regulators, mobile money operators, compliance leaders, fintech innovators and security professionals who are tasked with building secure, scalable, and trusted digital ecosystems.

Join us at the Better Future Stage to learn how telcos and mobile money providers can close the trust gap, protect customers, and unlock the next wave of digital growth across emerging markets.